Frequently Asked Questions

All dogs must have a current C5 vaccination (or equivalent), including protection against Distemper, Hepatitis, Parvovirus, Parainfluenza, and Bordetella (kennel cough), to ensure a safe environment for all dogs.

Daycare gives your pup the chance to socialise, play, exercise, and release their energy in a safe and supervised environment. Regular attendance prevents boredom, loneliness, and anxiety from being left home alone while parents are at work, supporting your pup's overall emotional wellbeing and happiness.

We don't provide main meals during daycare unless it's medically required, so please feed your dog before drop-off. We're happy to give medication during the day, following your or your vet's instructions. Please label it clearly with your dog's name, the dose and when to give it.

Dogs over 8 months of age are generally required to be spayed or neutered to participate in daycare, unless otherwise approved following a temperament assessment.

We will always let you know if we feel your dog is not enjoying their time at Hani's Playground, but your dog's behaviour will often show it too. Dogs should come home happily tired after a fun day of play and socialisation, and arrive excited and comfortable to attend daycare. We closely monitor all dogs for signs of stress and remove them from situations that may cause discomfort or anxiety.

Yes, dogs at Hani's Playground are separated into different playgroups. We carefully consider each dog's size, temperament, age, energy level, play style, confidence, and social behaviour when allocating them to a play group to ensure a safe, positive, and comfortable environment for every pup.

All staff at Hani's Playground are trained in animal first aid and can manage minor injuries such as small scratches or cuts using our onsite first aid supplies. In the event of a serious injury or urgent illness, we will contact you immediately and transport your pup to a local veterinary clinic for treatment if required.

Before attending daycare, all dogs must have an up-to-date C5 vaccination record provided to us. Please ensure your dog arrives wearing their collar with ID tags and council registration disc, along with a secure lead for safe drop-off and pick-up. To help maintain a safe and positive environment for all dogs, we kindly ask that toys, bedding, treats, or personal items are left at home, as these can sometimes encourage possessive behaviour between dogs.

First register your dog (about 3 minutes, and you only do it once). Then head to our booking page, pick your days and extras, and send your request. We'll confirm within 24 hours. Coming back for more days? Just book again. There's no need to register twice.

Choose what suits you when you book: we can email you an invoice once your days are confirmed, or you can pay by cash or card at drop-off. Fees are payable in advance of or on the day of care.

Yes. Just reply to your confirmation email or call us on 0435 203 570 and quote your booking reference. Please give us at least 24 hours' notice, as late cancellations and no-shows may be charged in full. See our Terms & Conditions.